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FAQS

We appreciate all the questions and inquiries coming in from customers, journalists or pirates. As some of the questions tend to come over and over, we have created this FAQ section, where maybe also your question is answered. If you don’t find the answer to your question in the section below – do not hesitate to contact us via info@iconspeak.world

 

Questions

Just log into your account HERE to check on the status of your order.

Furthermore, we will inform you via email as soon as your order leaves our production. Enclosed you will find your tracking number as well as your tracking link to follow up on your parcel. Be aware that we can only provide you tracking information if you have chosen the corresponding shipping option.

Relax!cool

Obviously, we understand that you can’t wait for your ICONSPEAK product to arrive! Here is what you can do in order to follow up on your order:

If you have chosen a shipping option with tracking, check the link and look out for your estimated delivery date

MOVE! Easiest and fastest thing to do: Write down your tracking number and contact your local post office (This is not your 4 diget ICONSPEAK order number. You will find the tracking number within the mailing we have sent you to confirm the shipping of your order) Maybe your ICONSPEAK product is there waiting for you?

If this is not the case, now it is time to contact us! We are happy to help you. info@iconspeak.world

Bell, CA is the place where ICONSPEAK standard currier APC is located and from where your parcel will be shipped into the wide world. If your tracking link does not provide you further information means that you have chosen a shipping option without tracking. Bell, CA is the last place where your parcel was scanned before leaving the US.

Show yourself!

This means that the courier could not find you! Normally they will try to deliver again before the parcel gets sent back to its origin. We advise you to take the initiative and check with your local post office yourself. It is likely that you will find your parcel there waiting for you and you can avoid a back and forth.

Please check the question "Due to the tracking link my parcel should have arrived a few days ago!

Do not worry about that, the tracking link only shows a part of the address. Important is t that you have filled in our entire address once you have placed the order in your ICONSPEAK account! You can verify your address on https://iconspeak.world/account/login with your e-mail address and password.

What a bummer! We recommend you check your PayPal details. It could be something as simple as a new bank card that has arrived and needs to be registered? Check it out & good luck!

Good news! You can order our products and have them delivered to any place in the world as long as you provide a valid address to us at checkout.

Unfortunately yes, we are sorry for the customs charge but please understand that there is nothing we can do about this. ICONSPEAK would prefer a borderless world too. Please understand that we do not refund customs fees as stated in our shipping, returns, and refund policy https://iconspeak.world/pages/shipping-returns-refunds

Unable to find satisfactory answers ? Contact Support